PRIVACY AND CONFIDENTIALITY
a. ASEA is committed to protecting Customer’s privacy at all times. Any
Personal Information ASEA or its Associates collects from Customers, whether by
electronic means or otherwise will be treated as confidential and used in accordance
collection of such information is reasonably necessary for business purposes.
b. ASEA collects Customers’ Personal Information where a Customer makes a
purchase or order, requests a service or enters ASEA surveys or contests. This allows
Customers’ to receive confirmation emails, access ASEA Admin, and receive
exclusive offers and other direct marketing and promotional material. Personal
information may also be required or used by ASEA or its Associates for identification
and verification, and for ordering and billing purposes. ASEA or its Associates may
collect Customers’ non-personal information for tracking information, statistics,
for marketing research purposes. This information will allow ASEA to review activity
and be used to help improve ASEA Media.
c. Failure to provide Personal Information to ASEA may result in ASEA being unable
to fulfill an order or request for service, or may delay fulfillment of an order or
request for service. Customers unwilling to provide requested information will further
be unable to receive exclusive offers and promotional material and/or enter
d. ASEA stores information that is collected through Analytics tools, Cookies, Log
Files, and/or third parties to create a User Profile of ASEA Customers and is linked to
a Customer’s Personal Information. User Profiles are used by ASEA to provide
offers and improve the content of the ASEA Media, to tailor a Customers visit to ASEA
Media, and for marketing purposes.
e. Except as provided for in this Policy, ASEA will never sell, barter, share, or
rent Customers’ Personal Information that it may hold from time to time to any
third party without a Customers’ express written consent.
f. Customers have the right to request to see and obtain copies of any their
personal information from ASEA, provided that they give ASEA reasonable notice of such
request and the access does not have an unreasonable impact upon the privacy of other
individuals. ASEA reserves the right to charge for any expenses incurred in delivery of
g. ASEA’s business relationship with its vendors, manufacturers and suppliers
is confidential. Customers shall not contact, directly or indirectly, or speak to or
communicate with any representative of any supplier or manufacturer of ASEA except at
an ASEA sponsored event at which the Customer is present at the request of ASEA.
Violation of this provision may result in termination and possible claims for damages
if the vendor/manufacturer’s association is compromised by the Customers’
USE OF CONFIDENTIAL INFORMATION
ASEA may use or share Customers’ Personal Information in the following
i. To investigate and prevent any fraudulent activity that may be unlawful or
potentially harmful to the integrity of ASEA; and
ii. To improve ASEA’s services, products and enhance ASEA’s
customers’ overall experience; and
iii. Where ASEA partners with third party service providers and intermediaries (jointly
"third party") and disclosure of Customers’ Personal Information to the third
party is necessary for the third party to fulfil the request or order, but only to the
extent necessary and whether such parties are located in Australia or abroad; and
iv. Between ASEA’s associated companies and subsidiaries, whether in Australia or
v. Where ASEA goes through a business transition, such as a merger, being acquired by
another company, or selling a por.tion of its assets, Customers’ Personal
Information will, in most instances, be part of the assets transferred; and
vi. Where ASEA or its legal representatives consider disclosure is necessary to comply
with a current judicial proceeding, a court order or legal process served on ASEA, its
associates or subsidiaries.
ACCESS TO PERSONAL INFORMATION AND COMPLAINTS
a. Customers have the right to request to see and obtain copies of their Personal
Information, provided that they give ASEA reasonable notice of such request and the
access does not have an unreasonable impact upon the privacy of other indi.viduals or
non-disclosure is otherwise permitted or required by law. ASEA will endeavor to give
access to Customer’s Personal Information within a reasonable time after and in
the manner, provided that it is reasonable and practicable to do so. ASEA reserves the
right to charge for any expenses incurred in the delivery of the same.
b. In the event Customers Personal Information is inaccurate, incomplete or requires
updating, the Customer agrees to notify ASEA of the same at Australia@Asea.net or by
calling Associate Support at 1-800-066987. A Customer may also change their Personal
Details by contacting ASEA Associate Support at Australia@Asea.net. ASEA will destroy a
Customers Personal Information upon request or where otherwise required by law.
what kind of Personal Information it holds about Customers, for what purpose, how we
downloadable free of charge from our website http://www.asea.net/en-au/home.aspx or you
may contact Associate Support to arrange an alternative method of delivery.
d. Any complaints about how ASEA has collected, handled or used Personal Information
will be handled in accordance with our compliance protocols. If ASEA is unable to
resolve a compliant, a Customer may contact the Office of the Australian Information
Commissioner, details of which can be found at www.oaic.gov.au.
e. Your may contact ASEA by phone at 1-800-066987 or via e-mail at the address
SECURITY, ENCRYPTION, COOKIES, LOG FILES AND VERIFICATION
a. Encryption - Secure Sockets Layer (SSL Technology) - ASEA uses Secure Sockets
Layer (SSL) technology to protect Customers Personal Information. SSL technology
enables encryption (scrambling) of sensitive information, including credit card
numbers, during your online transactions. All of the forms on our site are secured with
SSL technology. While on a secure page, such as the order form, the lock icon on the
bottom of Web browsers such as Apple Safari and Microsoft Internet Explorer becomes
locked, as opposed to un-locked, or open, when Customers are just 'surfing'.
b. While SSL encryption is used to protect sensitive information online, ASEA also
does everything in its power to protect Customer information off-line. All of
ASEA’s Customers’ information, not just the sensitive information mentioned
above, is restricted in the ASEA office. Only employees who need the information to
perform a specific job are granted access to personally identifiable information.
Furthermore, all employees are kept up-to-date on ASEA’s security and privacy
practices. ASEA employees are notified and/or reminded about the importance ASEA places
on privacy, and what they can do to ensure all Customers’ information is
protected. Finally, the servers that store personally identifiable information are in a
secure environment, behind a locked cage in a locked facility.
c. Cookies - A cookie is a piece of data stored on Customer’s computer tied to
information about them. ASEA uses both session ID cookies and persistent cookies. For
the session ID cookie, once Customer close the browser, the cookie terminates. A
persistent cookie is a small text file stored on the Customer hard drive for an
extended period of time. Persistent cookies can be removed by following Internet
browser help file directions.
By setting a cookie on ASEA Media, Customers would not have to log in a password
more than once, thereby saving time while on ASEA Media. If a Customer rejects the
cookie, he/she may still use ASEA Media, however, the Customer will be limited in some
areas of ASEA Media. Persistent cookies enable ASEA to track and target the interests
of ASEA customers to enhance the experience on ASEA Media. Some of ASEA’s
over these cookies.
d. Log Files - Like most standard website servers ASEA uses log files. This includes
internet protocol (IP) addresses, browser type, internet service provider (ISP),
referring/exit pages, platform type, date/time stamp, and number of clicks to analyze
trends, administer the site, track Customer movement in the aggregate, and gather broad
demographic information for aggregate use. IP addresses, etc. are not linked to
Personally Identifiable information.
e. ID Address Verification - ASEA uses third party software to verify a
Customer’s identity and address to match billing information records.
THIRD PARTY ADVERTISING AND LINKS TO AND FROM ASEA
ASEA Media contains links to other sites. ASEA is not responsible for the privacy
practices of such other sites. Customers should be aware when they leave ASEA Media and
read the privacy statements of each and every website that collects personally
COPYRIGHT AND INTELLECTUAL PROPERTY
a. ASEA shall be entitled to the full and unlimited use of any or all names,
photographs, likenesses, images, voice recordings, video recordings, or printed
statements from any individual Customer or group of Customers during their association
with ASEA. Additionally, any images, reproductions or photographs of houses,
automobiles, gatherings or events shall also be obtainable and optioned for use by ASEA
at their sole discretion. No remuneration, payment or permission shall be required of
ASEA or from the Customers to use such images, recordings, photos or statements.
b. Except as otherwise expressly provided for, ASEA reserves all intellectual
property rights to materials and images contained on this website, except that
belonging to third parties and expressly prohibits use of such material without its
express written consent.
ASEA reserves the right to amend this policy from time to time and without notice.
ASEA deems appropriate. Where amendments mean ASEA will use Customers’ personally
identifiable information in a manner different from that stated at the time of
collection, ASEA will notify Customers by posting a notice on ASEA Media for 30 days
prior to the date the amended policy will come into force.
In this document:
"Media" includes but is not limited to, ASEA websites, ASEA emails, ASEA home
portals, and Associate Administration Portals;
"Personal Information" includes but is not limited to a Customer’s User
Profile, name and contact details, user name, email address, Customer ID, drivers
license number, credit card and account details, ABN number, and income
"User Profile" means stored information, whether electronic or otherwise, ASEA
retains about individual Customers and which details their viewing preferences.